Must be made a full 24 hours prior to 12:00 AM local time on the day of the event. As an example, if the event is on Friday, cancel by the previous Wednesday at midnight.
If the guest cancels on the event date, the chef receives 25% of the total fee.
If there is a complaint from either party, notice must be given to Kitchensurfing within six hours on the midnight of the event.
Kitchensurfing will mediate when necessary, and has the final say in all disputes.
A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from Kitchensurfing. To get your cancellation e-mail, go to our Help Center. If the cancellation e-mail is not received, contact Kitchensurfing.
Moderate - Full refund 5 days prior to event, except fees
Must be made five full days prior to 12:00 AM local time on the day of the event. For example, if the event is on Friday, cancel by the previous Saturday at midnight.
If the guest cancels less than 5 days in advance, they will receive a 50% refund.
If there is a complaint from either party, notice must be given to Kitchensurfing within 24 hours of the event.
Kitchensurfing will mediate when necessary, and has the final say in all disputes.
A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from Kitchensurfing. To get your cancellation e-mail, go to our Help Center. If the cancellation e-mail is not received, contact Kitchensurfing.
Strict - 50% refund up until 1 week prior to event, except fees
Must be made seven full days prior to 12:00 AM local time on the day of the event, otherwise no refund. For example, if check-in is on Friday, cancel by the previous Thursday at midnight.
If there is a complaint from either party, notice must be given to Kitchensurfing within 24 hours of the event.
Kitchensurfing will mediate when necessary, and has the final say in all disputes.
A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from Kitchensurfing. To get your cancellation e-mail, go to our Help Center. If the cancellation e-mail is not received, contact Kitchensurfing.
Super Strict - 50% refund up until 30 days prior to event, except fees
Super Strict refunds are available to chef's and venues by invitation only.
Must be made 30 full days prior to 12:00 AM local time on the day of the event.
If there is a complaint from either party, notice must be given to Kitchensurfing within 24 hours of check-in.
Kitchensurfing will mediate when necessary, and has the final say in all disputes.
A reservation is not officially canceled until the guest receives a cancellation confirmation e-mail from Kitchensurfing. To get your cancellation e-mail, go to our Help Center. If the cancellation e-mail is not received, contact Kitchensurfing.
